Data Deletion Request

Request permanent deletion of your personal data from our systems. This action cannot be undone once completed.

Important Notice

Data deletion is permanent and cannot be reversed. Once we process your request, all your personal information will be permanently removed from our systems.

Please ensure you have downloaded any important information before proceeding. You can request a data export from our data export page before submitting a deletion request.

What Gets Deleted

All personal information, project data, communication history, and account preferences associated with your email address.

Processing Time

We'll complete your deletion request within 30 days as required by GDPR. Most requests are processed within 5-7 business days.

Verification Required

We'll verify your identity before processing any deletion request to protect your privacy and prevent unauthorized access.

Data Categories for Deletion

Personal Information

  • • Name and contact details
  • • Company information
  • • Job title and role
  • • Account credentials

Project & Service Data

  • • Project requests and quotes
  • • Service inquiries
  • • Project files and documents
  • • Billing and payment history

Communication Records

  • • Email correspondence
  • • Chat conversations
  • • Support tickets
  • • Meeting notes and recordings

Preferences & Analytics

  • • Cookie preferences
  • • Communication preferences
  • • Website usage analytics
  • • Marketing consent records

Exceptions & Limitations

While we'll delete all personal data possible, some information may be retained if:

  • Legal Requirements: We're legally required to retain certain records for tax, accounting, or regulatory purposes
  • Ongoing Contracts: Active service agreements require maintaining essential contract information
  • Dispute Resolution: Information needed for resolving pending legal matters or disputes
  • Security Purposes: Fraud prevention and security logs may be retained in anonymized form

Any retained information will be clearly explained in our response to your deletion request.

Deletion Process

1

Submit Request

Complete the deletion request form below with your email address and reason for deletion.

2

Identity Verification

We'll verify your identity through email confirmation and possibly additional steps.

3

Final Confirmation

You'll receive a final confirmation email before we proceed with the deletion.

4

Data Deletion

Your data will be permanently deleted from all our systems and backups.

Submit Deletion Request

Enter the email address associated with your account

Providing your name helps us locate your data more quickly

  • • This action will permanently delete ALL my personal data
  • • The deletion cannot be undone or reversed
  • • I will lose access to all services and project information
  • • I may need to provide all information again if I return
  • • Some data may be retained for legal or regulatory requirements

Need Help?

If you have questions about data deletion or need assistance, contact us at paul.johnstone@peakperformancesolutions.com.au

Final Reminder

This action is irreversible. Once your data is deleted, it cannot be recovered or restored.

If you change your mind, you'll need to start fresh with a new account and provide all your information again.

Consider downloading your data first using our data export feature.