Industry solutions · Local Government

Local Government Reporting for Services, Assets, and Capital Delivery

Customer request resolution, capital programme delivery, asset condition, and service cost in one weekly operating view built from the systems council already runs.

  • Request resolution measured against the service commitment
  • Capital programme delivery reported against budget and against time
  • Asset renewal argued from condition data, not from age alone

Weekly pack

Council weekly pack

Fake data
Requests resolved on time89%Customer Service
Capital delivered62%Infrastructure
Open requests347Operations
Renewal backlog$4.2mAsset Manager
Compliance actions13Governance

Reporting areas

What councils report on first

Each one starts as a single trusted number with a named owner, then earns its place in the weekly review.

Customer request performance

Resolution against the published service commitment by request type and ward, with overdue requests owned rather than aggregated into a percentage.

Capital programme delivery

Spend and progress against the adopted programme, with slippage attributed to procurement, weather, resourcing, or approvals so the report to council explains itself.

Asset condition and renewal

Condition rating and renewal backlog by asset class, which is the basis of both the asset management plan and the long-term financial plan.

Service cost and activity

Cost and volume by service, normalised so waste, roads, parks, and facilities can each be understood against their own drivers.

Development and regulatory activity

Application volumes, determination times, and outstanding matters against statutory timeframes.

Workforce and contractor delivery

Internal crew and contractor output against programme, with the cost comparison that supports insource-versus-outsource decisions.

Systems we pull from

Built from the systems council already runs

We build on what you already own. No new platform to buy, and each system stays the record of truth for its own work.

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Customer request and CRM systems
Asset management and works systems
Finance and general ledger data
Development application and regulatory systems
GIS and spatial asset data
Timesheet, payroll, and contractor invoices

FAQ support

Frequently asked questions

Clear answers on timeline, investment, and delivery scope.

Council reporting already goes to the monthly meeting. Why build a weekly pack?

Because the monthly report is a governance document and a weekly pack is an operating one. They are different jobs. The monthly report tells council what happened; the weekly view lets managers act while the month is still in progress. Building both from the same data model means the monthly report becomes an output rather than a separate assembly exercise.

Our request data and our works data are in different systems. Can they be joined?

Yes, and that join is usually where the value is. A customer request and the work order raised to resolve it commonly live in separate systems with no shared identifier visible to reporting. Building that link is a defined piece of work in the first sprint, and once it exists, end-to-end resolution time becomes measurable for the first time.

Can the reporting support the asset management plan?

It can supply the condition and renewal backlog evidence the plan is built from, kept current rather than refreshed at revaluation. Where condition audit coverage is incomplete, the reporting shows the coverage gap explicitly, because a renewal forecast that quietly extrapolates from a third of the network is worse than one that states its own limits.

How do you handle reporting that becomes public?

By treating it as a design requirement from the start. Views intended for publication are built separately from internal operational views, with the aggregation and exclusion rules explicit. That avoids the common failure where an internal dashboard is screenshotted into a public paper and carries detail that was never meant to leave the organisation.

Do you work with council procurement requirements?

Yes. Engagements are scoped to sit within standard procurement thresholds where possible, which the Starter and Business Core ranges are generally designed around. Insurance, conflict declarations, and standard council contract terms are handled as part of onboarding.

How long before the first council view is running?

One to two weeks for a single view such as request resolution or capital delivery. Three to six weeks for the full weekly pack. Joining request data to works data is usually what determines the longer end of that range.

Related sectors

Where to go next

Send the current monthly operations report.

The Reporting Friction Audit starts from the reporting council produces today and returns a friction map plus a 30-day fix path before any dashboard is scoped.

Book the Reporting Friction Audit →